2025年度客戶滿意度調(diào)查表

尊敬的用戶和合作伙伴：

非常感謝您對嘉必優(yōu)一直以來的信賴與支持，為了更好地了解您的需求和期待，為您提供更加優(yōu)質(zhì)的服務(wù)，我們誠摯邀請您參加我司客戶滿意度的調(diào)查，并將填寫好的問卷回傳（電郵或傳真）給發(fā)件人。

您的答案對于我們不斷改進各項工作具有非常重要的價值，非常感謝您的配合！

嘉必優(yōu)生物技術(shù)（武漢）股份有限公司

Dear Customers：

Thank you very much for your trust and support all the time. To better understand your demand and expectations for Cabio and provide better service to you, we would like to invite you to participate in our Customer Satisfaction survey. We would appreciate if you can take time out from your busy schedule to fill below questionnaire. Your feedback is valuable for us to improve our work and provide you better service. Thanks a lot for your cooperation!

Please kindly help filling in the form below and send it back to our company. Thank you very much!

Cabio Biotech (Wuhan) Co., Ttd 
客戶名稱 Customer Name:
聯(lián)系電話 Tel:
填寫人姓名Contacts Name:
填寫人職務(wù) Department&Job:
說明Remarks：
單項評分非常滿意為5分、滿意為4分、一般為3分、不滿意2分、非常不滿意1分；
Individual assessment score:  Excellent:5points, Good:4points, Moderate:3points, Dissatisfied:2points, Unacceptable:1point
1、產(chǎn)品質(zhì)量及食品安全的滿意度:Product quality and food safety satisfaction:
2、收到貨物時內(nèi)外包裝及防護物的完好性: Integrity of internal and external packaging and protective materials upon receipt of goods:
3、產(chǎn)品內(nèi)在質(zhì)量—倉儲及使用后產(chǎn)品質(zhì)量性狀的變化: Intrinsic quality of products -- Changes in quality traits of products after storage and use:
4、感官品質(zhì)—產(chǎn)品使用前后的滋氣味:Sensory quality-- smell and taste of the product before and after use:
5、是否完全滿足訂單要求交付: Whether the delivery has fully met the order requirements:
6、是否為產(chǎn)品應(yīng)用提供了相應(yīng)的技術(shù)支持: Whether corresponding technical support had been provided:
7、是否按照監(jiān)管要求提供了公司相應(yīng)資質(zhì)及產(chǎn)品隨附文件:Whether the company has provided corresponding qualification and product documents in accordance with regulatory requirements:
8、投訴處理是否及時、有效: Whether complaints are handled in a timely and effective manner:
9、在客戶開發(fā)過程中，嘉必優(yōu)是否提供了相應(yīng)的市場支持:Whether CABIO provided the corresponding marketing support during the process of customer development:
10、嘉必優(yōu)是否制定并嚴(yán)格執(zhí)行了經(jīng)銷區(qū)隔制度、避免經(jīng)銷商“互毆”行為:Whether CABIO has formulated and strictly implemented the distribution area separation system to avoid the compete among distributors:
11、與同類產(chǎn)品相比、是否具有合理的經(jīng)銷價格:Compared with similar products, whether CABIO provided the reasonable distribution price:
12、與經(jīng)銷的其他產(chǎn)品相比，經(jīng)銷嘉必優(yōu)產(chǎn)品利潤率是否合理: Compared with other products, whether our products had the reasonable profit margin:
13、其他建議other suggestions:
客戶體驗管理 復(fù)制此問卷